These Terms of Service explain the rules that apply when you visit this website, request information, schedule plumbing work, or engage New Flow Plumbing.
These Terms of Service are provided by New Flow Plumbing and Rooter Inc. (“New Flow Plumbing,” “we,” “us,” or “our”), California License #974766. Our service information is intended for homeowners, property managers, commercial clients, and other visitors to this website.
1. Website use
You may use this website for lawful purposes, including learning about plumbing services, reviewing educational resources, locating service areas, and contacting New Flow Plumbing. You may not misuse the website, interfere with its operation, attempt unauthorized access, submit false information, scrape protected content, or use the site to violate applicable law.
Content on this website is general information. It is not a substitute for an on-site inspection, professional diagnosis, emergency response, engineering advice, legal advice, or manufacturer instructions.
2. Services, service areas, and estimates
Service descriptions, photos, city pages, availability, response times, pricing, promotions, and payment options are provided for general information and may change. Coverage is not guaranteed solely because a city appears on the website. We confirm availability, scope, access, materials, scheduling, and pricing during the service conversation.
An online request, phone call, form submission, or appointment request is not an acceptance of work and does not create a contract by itself. A service agreement, estimate, work authorization, invoice, or other written confirmation may govern the specific work performed. Estimates may depend on conditions that cannot be known until inspection, access, testing, demolition, excavation, or other authorized work occurs.
You agree to provide accurate contact information, identify the property location, disclose known hazards or prior work, and obtain any owner, landlord, tenant, property-manager, or association approvals required for the requested work.
3. Emergency conditions and safety
For active sewage backups, burst pipes, uncontrolled water, gas odor, electrical risk, flooding, or conditions threatening people or property, call 911 or the appropriate utility or emergency authority when necessary, and call us at 818-538-4958. Do not wait for an online form response.
If it is safe to do so, shut off the affected fixture or main water supply, keep people and pets away from wastewater, and avoid electrical equipment in wet areas. Do not attempt gas, electrical, excavation, structural, or hazardous-material work unless properly qualified and authorized.
We may decline, pause, or modify work when conditions are unsafe, access is unavailable, required approvals are missing, hidden conditions materially change the scope, or the requested work is outside our licensing, equipment, or service capabilities.
4. Pricing, payments, cancellations, and access
Unless a written agreement says otherwise, payment is due according to the invoice or work authorization. You are responsible for approved labor, diagnostics, materials, equipment, permits, disposal, access-related costs, taxes, and other charges included in the confirmed scope.
Payment methods, deposits, financing, discounts, payment plans, and third-party payment services are subject to availability, approval, and the terms of the applicable provider. A third-party payment provider may have separate fees, disclosures, privacy terms, and eligibility requirements.
Please provide safe and timely access to the property, water and power when required, parking or staging information, and a responsible contact. Appointment changes or cancellations may affect scheduling and may result in charges where allowed by the applicable written agreement or law.
5. Workmanship, materials, and warranties
Any warranty applies only if it is expressly stated in the written estimate, invoice, proposal, or service agreement. Warranty coverage may be limited by the specific service, product manufacturer, installation conditions, maintenance, misuse, unauthorized modifications, pre-existing conditions, normal wear, access limitations, or events outside our reasonable control.
Manufacturer warranties are provided by the manufacturer and may require registration, maintenance, proof of purchase, or direct manufacturer service. Unless expressly stated in writing, website descriptions and general statements do not create a warranty or guarantee of a particular result, lifespan, response time, or future condition.
Notify us promptly of a suspected workmanship issue and provide reasonable access to inspect it. Do not authorize another contractor to alter disputed work before we have a reasonable opportunity to inspect, unless immediate action is necessary to protect people or property.
6. Property conditions and third parties
Plumbing work can involve concealed pipes, wiring, foundations, landscaping, finishes, prior repairs, code issues, roots, soil movement, corrosion, structural conditions, and other conditions that are not visible before work begins. We will communicate material findings we identify, but no inspection can guarantee discovery of every concealed condition.
You are responsible for personal property, valuables, access arrangements, pets, tenant notices, and approvals. We may coordinate with manufacturers, equipment providers, permit offices, payment processors, subcontractors, or other third parties when reasonably necessary for the requested work. Their services may be governed by separate terms.
7. Website content, links, and intellectual property
Text, logos, graphics, photos, videos, guides, page designs, and other website materials belong to New Flow Plumbing or their respective owners and may not be copied, modified, republished, sold, or distributed without permission, except for personal, noncommercial reference or as allowed by law.
This website may include links to third-party websites, maps, social platforms, reviews, payment providers, or educational resources. We do not control or guarantee third-party content, availability, security, accuracy, or privacy practices.
8. Privacy and communications
When you submit a form, call, email, request a quote, subscribe, or otherwise contact us, you agree that we may use the information you provide to respond, schedule service, prepare estimates, administer accounts, process payments, provide support, maintain records, and communicate about your request.
Marketing communications are subject to applicable consent and opt-out requirements. You may request that we stop promotional messages, although we may still send service-related, transactional, safety, scheduling, or account communications when appropriate. See our privacy disclosures, if provided, for additional information about data handling.
9. Disclaimers and limitation of liability
To the extent permitted by law, this website and its general content are provided on an “as available” basis without guarantees that the site will be uninterrupted, error-free, complete, or suitable for every purpose. We do not guarantee that every service, city, image, price, promotion, payment method, or response time shown will be available.
To the extent permitted by law, New Flow Plumbing is not responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from website use, service delays, concealed conditions, third-party services, or events outside our reasonable control. Nothing in these Terms limits rights or remedies that cannot lawfully be limited, including rights under applicable consumer-protection laws.
10. Indemnification
To the extent permitted by law, you agree to defend and hold harmless New Flow Plumbing and its owners, employees, contractors, and service providers from claims, losses, damages, costs, and expenses arising from your unlawful use of the website, inaccurate information, unauthorized access, failure to obtain required approvals, or violation of these Terms.
11. Changes and governing law
We may update these Terms from time to time by posting a revised version on this page. The updated effective date will appear near the top. Your continued use of the website after an update means you acknowledge the revised Terms.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be handled in a court or other forum with proper jurisdiction under applicable law. If a provision is unenforceable, the remaining provisions remain in effect.
12. Contact
Questions about these Terms or a service request may be directed to New Flow Plumbing and Rooter Inc. at 818-538-4958 or through the Contact page.
California License #974766 · New Flow Plumbing serves residential and commercial clients across the San Fernando Valley, Santa Clarita Valley, and Los Angeles County.