Privacy Policy

1. Information we collect

We may collect information you provide directly, including your name, phone number, email address, property or service address, city, ZIP code, preferred contact method, service needs, project details, photos, appointment information, and messages submitted through a form or other communication channel.

When you call or communicate with us, we may collect the phone number used, call details, voicemail or message content, scheduling information, and information needed to respond to your request. If you request an estimate, service, care plan, invoice, payment plan, or account access, we may collect information necessary to provide that service.

We may also collect limited technical information such as browser type, device type, approximate location, IP address, referring page, pages viewed, and interaction data. The website’s location tools may use browser geolocation with your permission or a ZIP code that you voluntarily enter.

2. How we use information

We use information to respond to questions and service requests, schedule appointments, understand plumbing conditions, prepare estimates, provide emergency and planned service, process invoices and payments, administer care plans or client accounts, communicate about an active request, improve the website, maintain business records, prevent fraud and abuse, and comply with legal obligations.

We may use city or ZIP information to display nearby service information and route you to a relevant local page. We do not need precise location access for you to use the website; you may decline browser geolocation and enter a ZIP code or city instead.

With appropriate consent where required, we may send newsletters, educational information, promotions, or service reminders. You can opt out of promotional communications at any time.

3. When information is shared

We may share information with employees, technicians, contractors, dispatch or scheduling providers, website and hosting providers, form and email providers, payment processors, financing providers, analytics providers, customer-support tools, permit or utility contacts, and other service providers that help us operate the business or fulfill your request.

We may disclose information when required by law, legal process, safety concerns, fraud investigations, protection of rights or property, business transfers, or to enforce applicable terms. We do not sell personal information in the ordinary operation of this website.

Third-party providers may process information under their own privacy policies and terms. Examples may include payment services, financing services, map providers, social platforms, email tools, analytics services, and spam-prevention tools.

4. Cookies, analytics, and third-party tools

This website may use cookies, local storage, pixels, scripts, or similar technologies to keep the site working, remember preferences such as a selected service area, understand website usage, protect forms, and improve performance. Browser geolocation is requested only through the browser permission process.

Some pages may use third-party tools such as maps, embedded media, social links, payment providers, form services, analytics, or spam protection. Those providers may receive technical information when their tools load or are used. You can manage cookies and location permissions through your browser or device settings, although disabling certain technologies may affect site features.

5. Forms, communications, and user submissions

When you submit information through a form, you represent that the information is accurate and that you are authorized to provide it. Do not submit passwords, payment-card numbers, government identification numbers, medical information, or other sensitive information unless a designated secure process specifically requests it.

We may retain form submissions and related communications to respond to you, document service history, resolve disputes, maintain business records, and meet legal or accounting requirements. We may contact you by phone, text, email, or other method using the information you provide, subject to applicable consent and communication laws.

6. Your choices and privacy requests

You may decline browser location permission, use the city or ZIP search instead, disable cookies through your browser, and unsubscribe from promotional emails or messages. Service-related, transactional, scheduling, safety, and account communications may continue when reasonably necessary.

You may contact us to ask what personal information we maintain about you, request correction of inaccurate information, request deletion where applicable, or ask about your communication preferences. We may need to verify your identity and may retain information when required for legal, security, accounting, dispute-resolution, or service-record purposes.

California residents may have additional rights under applicable California privacy laws. Rights and exceptions depend on the circumstances and the nature of the information. We do not discriminate against individuals for making a privacy request.

7. Security and retention

We use reasonable administrative, technical, and physical safeguards appropriate to the information and the way it is handled. No website, transmission, storage system, or third-party service can be guaranteed completely secure. Please contact us promptly if you believe information was submitted or accessed improperly.

We retain information for as long as reasonably necessary for the purposes described in this Policy, including service delivery, customer support, accounting, legal obligations, dispute resolution, safety, fraud prevention, and legitimate business needs. Retention periods vary by the type of information and the circumstances.

8. Children’s privacy

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us so we can review and delete it where appropriate.

9. Links and policy changes

This website may link to third-party websites, social platforms, maps, payment services, financing providers, or other resources. We are not responsible for their privacy practices. Review the privacy policy of any third-party service before submitting information.

We may update this Privacy Policy as our website, services, technology, or legal obligations change. The revised effective date will appear at the top of this page. Your continued use of the website after an update indicates that you have reviewed the revised Policy.

10. Contact us

For privacy questions, requests, or concerns, contact New Flow Plumbing and Rooter Inc. at 818-538-4958 or through the Contact page.

California License #974766 · New Flow Plumbing serves residential and commercial clients across the San Fernando Valley, Santa Clarita Valley, and Los Angeles County.